Ducati would like to offer a word or two of advice on how best to ensure an efficient, fault-free customer service.
When diagnosing breakdowns, primary consideration should always be given to what the customer reports. Your questions to the customer should aim to clarify the problem a step at a time and lead to an accurate diagnosis of the source of the trouble.
Diagnose the problem systematically and accurately before proceeding further. This manual provides the theoretical background for fault finding. Further practical experience in fault-finding can be obtained through attendance at Ducati training courses.
Repair work should be planned carefully in advance to prevent any unnecessary down-time.
Time and money can be saved by limiting the number of operations needed to reach the part to be repaired to the minimum.
The disassembly procedures in this manual described the most efficient way to reach a part to be repaired.